Business Dimensions  

Business System Thinking



Designed For:
Business analysts and other IT or business professionals wanting a greater understanding of business systems and the variables that impact system performance. This course may be of interest to new business analysts, IT or business supervisors and managers, IT project managers, technical architects, specialists or other personnel designing new business systems or involved in business change initiatives. 

Overview:
This one day course provides the participants with an opportunity to develop a deeper understanding of business systems and the conditions required for optimal business system performance. The participant is introduced to systems thinking principles and how to apply them to any improvement initiative. Participants learn how to use system thinking principles and a powerful framework to quickly and effectively position their initiatives within the ‘big picture view’.

Benefits:
Using a system thinking approach and structured framework you will be able to quickly and effectively frame the opportunity, initiative or project and identify the key performance variables that will be needed to improve or optimize performance.
  • Frame the project or change initiative in a structured, system view
  • Identify and understand the nature of the system changes required
  • Plan and manage initial interviews and other data gathering sessions to optimize information gathered
  • Identify the variables likely causing existing or anticipated performance issues
  • Ensure completeness in examining existing system performance or designing new business systems or services

    • Prerequisites:
    None

    Course Content:
    Unit 1: Understanding Business Systems
  • What is a business system?
  • Common business system components and models
  • Conditions for business system survival
  • Business system performance criteria
  • Business systems thinking approach

    • Unit 2: Designing Business Systems for Optimal Performance
  • Framing performance in the business system context
  • Assessing and analyzing current performance
  • The nine variables that determine system performance
  • Identifying performance barriers
  • Finding root cause of suboptimal performance
  • Typical causes of suboptimal performance

    • Unit 3: Managing the Business System
  • Linking system performance to business goals and strategies
  • The performance improvement development lifecycle
  • Sustaining performance through business system evolution
  • Incremental to radical improvement
  • Determining what and how much to measure

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    Training Category:
    Classroom Training

    Price:
    $695.00

    Registration:
    Registration for this event is currently closed.

    Refer to Schedule for complete list of courses scheduled.