Designing Development Support Programs

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Designed For:
Team leaders, supervisors, managers, HR advisors or organizational effectiveness specialists who want to take their business analysts or IT professionals and the services they provide, to the next level.

Overview:
An excellent one day course for those who supervise business analysts or are undertaking the design and development of training and mentoring programs to take their team to the next level and increase the value of the services they provide to their clients.

In addition to an overview of the business analysis service and the skills and competencies that will be required to deliver the service effectively, participants will have an opportunity to discuss approaches and best practices to creating environments that support the development of skills and competencies and necessary for the attraction and retention of these highly skilled individuals.

Benefits:
Improve the quality of your program design and short cut program planning and design time by adopting best practices and proven capability development frameworks and approaches to successful performance improvement:

Increase the quality of your program by incorporating best practices in human performance development

Solidify your understanding of what it takes to successfully improve performance

Use a structured approach to develop clarity around program, strategy, purpose and design

Increase awareness around program challenges, sequencing, time and effort

Prerequisites:
None

Course Content:

Unit 1: The Business Analysis/Solution Delivery Service

Strategy and core value proposition

Business analysis service definition

Customer and service profile

Defining success criteria

Unit 2: Business Analyst

Role through the solution development lifecycle

Core skills and competencies

Development levels

Unit 3: Developing the Support Program Roadmap

Current state diagnostics or assessments

Program objectives and design

Performer level

Process level

Management level

Best practices

Identification and evaluation of alternatives

Assessing and measuring

Integration

Communications

Estimating program costs

Training Category:
Classroom Training

Price:
$695.00

Registration:

Registration for this event is currently closed.

Refer to Schedule for complete list of courses scheduled.